Communication skills and counseling for clients/patients in health care institutions Training
Contact– Dr. Elena Safronova, Clinical Care Specialist
Telephone +7 (495) 937-36-23, Fax +7 (495) 937-36-80, E-mail s.elena@jsi.ru Contract - Dr. Elena Sheshko, Reproductive Health Specialist, MD, PhD Telephone +7 (495) 937-36-23, fax+ 7 (495) 937-36-80, e-mail sheshko@jsi.ru A fundamentally new training aimed at improving the knowledge and skills of the health care professionals regarding the principles of communication and counseling for clients/patients in health care institutions.
Description of the training
During the course of the training theoretical issues are discussed and practical communication and counseling skills, which are crucial for the successful work of health care institutions using modern approaches, are improved. The training is carried out with the use of different methods: presentations, interactive discussions, watching video films, work in small groups, case studies, and role plays.
Goal
Improvement of the quality of health care services, increasing the clients’/patients’ satisfaction level.
Participants
The workshop is intended for the training of physicians of various specialty areas and mid-level health care professionals.
Key topics for discussion
- Principles of effective counseling
- Importance of counseling
- Verbal and non-verbal methods of communication with patients/clients
- Effective communication skills
- Models of counseling
- Client-centered counseling
The length of the training is 3 days
The participants’ folder includes:
- Participants’ manual
- A set of reference materials
- A set of presentations for each topic
- Videofilms
- A set of information materials
- Posters